GDPR

In 2016, the European Commission approved and adopted the new General Data Protection Regulation (GDPR). GDPR is a significant change in data protection regulation in the EU and replaces the existing legal framework (the Data Protection Directive and the various member state laws). It will come into effect on May 25, 2018. Putler is fully committed to achieving and upholding ongoing compliance with GDPR prior to the effective date.

Here’s some data security information you need to know

Contract details

During a trial, you are under no contract. When subscribed monthly, you are on a monthly contract but can cancel at any time. When subscribed annually, you are on a yearly (12 months) contract but can cancel at any time.

File Systems and Communication

All access to the Putler website is restricted to HTTPS encrypted connections. All data retrieval from data sources is done with your unique access token over a secure connection with API keys.

User passwords are secured with encryption techniques. They are never stored in the database in plaintext and are not readable by staff.

Data that Putler stores

  • Your team member names and email addresses.
  • Your accounts order/customer/product/ audience data.

Data storage

Currently, all data, backup are stored in different locations in Germany. We do not back up any of your accounts(or your customer’s) data in other locations – just data to do with your Putler preferences and subscription to Putler.

Data deletion handling

Data deleted on your end should be deleted in Putler immediately. So if you delete a customer from your store, they should then be deleted from Putler in real-time. You have the ability to delete your store from Putler at any point from the company settings page. At that moment, your store’s database and all its Putler data are deleted.

If you don’t manually delete your store, but your trial or subscription has ended, it will automatically be deleted after a short period of time. You may also contact us at any time to have your data deleted.

Data protection measures

We have a number of security measures in place to protect data present in your Putler account.
Additionally, Putler keeps all of your accounts data completely isolated from other accounts.

Third-party services

Putler shares as little data as possible with 3rd parties. If we share data, it is only your email address and used for reasons described below. All of your store’s data is completely contained. The only 3rd parties we work with are:

  • Google Analytics – tracking views of the Putler site and application.
  • Facebook Advertising – retargeting and advertising Putler.
  • Google Adwords – retargeting and advertising Putler.
  • Klawoo – send important emails, newsletters.
  • Cloudfare – to improve speed by managing caching.
  • Google Optimize – split test Putler’s website pages.
  • Hotjar – monitor Putler’s website activity and track buttons clicks, events.
  • Heap – analyse Putler’s website usage and study Putler’s website visitors activity.
  • ConvertFox – communicate with Putler’s website visitors, send email campaigns and newsletters.

Access controls

Also, our staff will never access your business metrics unless required for support reasons.
When working a support issue we do our best to respect your privacy as much as possible, we only access the minimum data needed to resolve your issue.

Finally, it’s worth noting Putler is a very small organisation with 5-7 employees, so access to any data is very limited. On top of that, we also limit access based on IP(security proxy).

Contact Us

Have a question or concern? Please email us here.